Refund Policy
Canada Entry provides private travel assistance services related to
Canada eTA applications.
Refund requests may be considered before the application has been
processed or submitted to IRCC.
Once processing has started or the application has been submitted,
service fees may become non-refundable.
Government fees paid to IRCC are non-refundable under most
circumstances.
To request a refund, please contact our support team with your
application details.
Frequently Asked Questions
Find answers to common questions regarding the Canada eTA process and our private travel assistance services.
The Travel Authorization (eTA) is an entry requirement for visa-exempt foreign nationals traveling to Canada by air.
No. Canada Entry is a private travel assistance service and is not affiliated with the Canada or IRCC.
Yes. Travelers may apply directly through the official Canada website at canada.ca.
Most applications are processed within minutes, but some applications may require additional review by IRCC and can take several days.
No. All eTA decisions are made solely by Immigration, Refugees and Citizenship Canada (IRCC).
After submission, your application will be reviewed and processed. You will receive updates and notifications by email.